Contact Us
Global Headquarters · Compliance · Partnerships · Media
Get in Touch With Equinorix
We value transparency and direct communication.
Whether you need help with account access, partnership opportunities, or compliance documentation, our global team is ready to assist.
Business Hours:
Monday – Friday · 9:00 AM – 6:00 PM (U.S. Eastern Time)
Support available 24/7 online.
Social & Community Channels
Global Headquarters
Equinorix Cryptocurrency Exchange Ltd
30 Rockefeller Plaza, New York, NY 10112, USA
- info@equinorix.io
- https://equinorix.io
Customer Support
For assistance with your account, verification, deposits, or withdrawals:
- info@equinorix.io
- 24/7 Live Chat available inside the Equinorix app and web interface
- Submit Ticket: https://equinorix.io/support/ticket
Compliance & Legal Requests
All inquiries related to AML, KYC, subpoenas, or data access should be directed to our compliance department.
- Compliance Desk: compliance@equinorix.io
- For Regulators: Encrypted contact channel available upon request.
Partnerships & Institutions
Interested in integrating Equinorix with your financial platform or liquidity network?
Our Institutional Relations team handles partnerships, API collaborations, and banking integrations.
- partners@equinorix.io
- New York, Singapore, Madrid, and Dubai.
Media & Press Relations
For interviews, press releases, or speaking engagements:
- press@equinorix.io
- Download here
- Spokesperson: Michael Alden — CEO
Contact Us here
Regional Presence
We maintain strategic offices for operational, compliance, and partnership coordination.
Each office operates under local regulatory oversight and international standards.
