Support & Academy
Help Center · Knowledge Base · Tutorials · Equinorix Academy
Equinorix
Empowering Every User, Step by Step
At Equinorix, we believe financial confidence begins with knowledge.
Our Support & Academy Center combines real-time customer assistance with structured learning designed to help users trade safely, understand compliance, and grow intelligently in the digital economy.
Whether you’re new to crypto or managing institutional portfolios, we’ve built the tools and guides to support you every step of the way.
Help Center — 24/7 Assistance
Need help fast? Our multilingual support team is available around the clock.
You can:
- Submit support tickets directly through your dashboard
- Chat live with an Equinorix representative 24/7
- Access guided troubleshooting for deposits, withdrawals, or KYC verification
- Escalate compliance-related inquiries directly to our legal support unit
Contact Channels:
Email: support@equinorix.io
Live Chat: Available via platform interface
Callback Support: Available for institutional clients upon request
Knowledge Base — Learn by Doing
Our searchable Knowledge Base helps users find answers to the most common operational and security questions, covering:
- Account setup and KYC process
- Deposits, withdrawals, and fiat gateways
- Trading tutorials (Spot · Futures · API)
- Proof-of-Reserves verification guide
- Security settings and risk controls
- Compliance policies explained simply
Each article is written in plain English — concise, practical, and easy to follow.
Equinorix Academy — Financial Intelligence for the New Era
The Equinorix Academy is our open education initiative aimed at promoting global financial literacy and responsible crypto adoption.
Courses and learning paths are available for all users, from beginners to professionals.
Available Learning Tracks:
- Foundations of Digital Finance
Understand blockchain, tokenization, and financial system integration. - Trading & Market Structure
Learn how liquidity, order books, and algorithmic execution work. - Security & Custody Fundamentals
Deep dive into how Equinorix protects user assets using cold wallets and AI risk monitoring.
Regulation & Compliance 101
A primer on global crypto regulations, AML/CFT requirements, and best practices.
Courses are available online, self-paced, and include certification upon completion.
Developer & Institutional Resources
For advanced users and API clients, the Developer Portal offers technical documentation, SDKs, and sample code for integration with Equinorix systems.
You’ll find:
- REST / WebSocket / FIX API docs
- Trading sandbox environment
- Audit log access for compliance teams
- KYC automation and webhook support
Community & Updates
Join our growing global community to connect with analysts, developers, and investors.
Official Channels:
- Twitter: @EquinorixGlobal
- Telegram: t.me/EquinorixOfficial
- LinkedIn: linkedin.com/company/equinorix
- Newsletter: Monthly insights and transparency updates
Legal & Risk Education
Knowledge protects investors.
Our Risk Education Section explains the realities of digital-asset markets — volatility, liquidity, custody risks, and compliance implications — to ensure every participant acts responsibly.
“Smart trading begins with informed decisions.”
— Equinorix Academy Faculty
Support Commitment
Equinorix’s service standard is built on three principles:
Transparency
Clear, accurate, and publicly verifiable information.
Accessibility
24/7 multilingual human support.
Accountability
Verified response and escalation tracking for every inquiry.